Our aim is to make shopping
with Kirkle Design a pleasurable experience and provide
the following information to assist you.
Security
Payments for products from Kirkle Design Limited are processed
using a secure on-line VISA and MasterCard transaction
facility powered by WorldPay. WorldPay uses the latest
security measures and standards for electronic commerce
including SSL, SEP, Digital Certification and RSA Public
Key Encryption. For further information please visit their
web site on: http://www.worldpay.com/support/content.php?page=security
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Privacy Policy
Kirkle Design respects your privacy and will only use
the information you give us to process your order and
provide a quick professional service.
We will not send you unsolicited emails or sell mailing list data to third parties. We only disclose
information to those third parties necessary to facilitate
delivery and to authorise payment.
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Pricing & Payment Options
All prices on www.kirkledesign.com are quoted in New Zealand
dollars and are inclusive of GST (Goods and Services Tax at 12.5%). Prices are exclusive of delivery and packaging.
For customised, made-to-order, or commissioned products, a 50% payment is required at the time of order (on acceptance of proof) and the remaining 50% upon dispatch of the product. For Kirkle Design Ties and Zoodle Wall Tiles, full payment is required before the item is couriered to you.
You can place orders with Kirkle Design Ltd by:
Credit Card
We accept credit card and debit card payments
made using Visa, MasterCard and Delta. All transactions
are processed using a secure online transaction facility
powered by WorldPay.
  
Payments can be made in the following currencies; New
Zealand, Australian and US Dollars. If you are shopping
from outside one of these countries, your credit card
company will convert the transaction to your own currency.
By Cheque (NZ Customers Only)
Please make cheques payable to Kirkle Design Ltd and mail to:
Kirkle Design Ltd
119 Rocking Horse Rd
Southshore
Christchurch 8062
New Zealand
Products will be dispatched once your cheque has cleared
(usually 5 working days).
Direct Debit / Bank Transfer
We also accept payments by direct debit to our bank account.
Please email your order to sales@kirkledesign.com and we will reply with our bank account details within
24 hours.
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Delivery
New Zealand Delivery: When you place your order you will receive an email confirming
delivery and billing details. Delivery details must include
a street address as we do not deliver to post office boxes.
We accept no responsibility for failing to deliver if
you provide an incorrect street address.
A courier is used for all town and city deliveries. If
delivery is to a rural address, New Zealand post is used.
Please allow 2 to 3 working days for your order
to arrive.
Note: 'Working days' do not include Saturday, Sunday
or public holidays.
International Delivery: When you place your order you will receive
an email confirming delivery and billing details. Delivery
details must include a street address as we do not deliver
to post office boxes. We accept no responsibility for
non-delivery if you provide an incorrect street address.
All international orders are sent through New Zealand
post.
Please allow 4 to 10 working days for your order
to arrive (this does not include orders that are made to order).
Note: 'Working days' do not include Saturday, Sunday
or public holidays.
Note: Delays due to customs clearance or internal service
are not accounted for. International orders may be subject
to import duties or taxes levied by the authorities in
your country. These duties, taxes or charges are payable
by the receiver.
Deliveries to rural areas may take longer.
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Returns & Refunds
If you are dissatisfied with your purchase, please return
the product to Kirkle Design Limited within 7 days of
receipt and we will refund you the purchase price of the
product. Freight charges will only be refunded if the
return is a result of our error. A refund will not be
provided in the following circumstances:
(a) If you have damaged the goods including damage
caused by inadequate packaging when returning goods
(b) Items made-to-order
(c) Sales items
However, if you are unhappy with your purchase for any reason we will work with you to solve the problem.
To return:
If you are returning the product, please return the goods
in the original box and packaging with an explanation
why you are dissatisfied with your purchase. Remember
to include the invoice/packing slip with the goods.
Return Address:
Kirkle Design Ltd
119 Rocking Horse Rd
Southshore
Christchurch 8062
New Zealand
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Colour & Appearance
While every effort is made to ensure that graphic design images and photos are as true to colour as possible you accept that the colour and appearance of the Kirkle Design product you ordered may differ from that of the final Kirkle Design product delivered to you. This is due to varying screen and printer colour settings. You agree to accept the risk of any such differences.
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Governing Law
If a dispute arises out of the purchase of a Kirkle Design
Ltd Product, New Zealand Law governs the dispute.
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Copyright
All content on www.kirkledesign.com (and
www.kirkledesign.co.nz) is subject to New Zealand and
international copyright and intellectual property right
laws. This means that you are not authorised to download,
modify, transmit, or otherwise use any material from www.kirkledesign.com
(and www.kirkledesign.co.nz) without the consent of Kirkle
Design Ltd.
New Zealand Law governs any dispute arising from a breach
of copyright.
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